End-of-Shift Debrief

✓- used discernment to identify threats and mitigate risk to offices - Arrived on time - got rest - escalated events in a timely manner - asked the best questions - asked for help when I needed it

✗- not escalating to N-tech for issues overseas with IDF room

→- Take more ownership of the workspace around me - arrive earlier - lead by example - observe and ask questions that make my escalations stronger

✓- arrived an hour early - took each incident slowly - stayed focused on the task at hand - showed up early and alert for my one-on-one

✗- DID NOT UPDATE A RESCHEDULED FIRE ALARM TESTING PROPERLY IN THE CALENDAR - COULD NOT FIND CCTV FOOTAGE OF UNWANTED APPROACH - took 20 minutes gathering info to post unwanted approach escalation

→- Asking more questions - let the stress of uncertainty fade away - consistently review SOP's

✓- Arrived early - looked into a active fire alarm onsite and provided context to team when it got active - stayed goal-oriented - payed back my co worker for getting food and drinks multiple times during the shifts

✗- connecting with my teammates

→- Be more insightful

✓- stayed awake - proactive - lead with leadership - asked the best possible questions - took coaching in stride - arrived early - did task no one instructed me towards - used best judgement

✗- Asking the best questions - responding to emails - working on the investigations - have not logged in a few days that were critical to my development

→- spend more time on the investigations - cover my own back - understand that I need extra training, tho I dont know for what other than operational efficiency

✓- proactive - using the team and emerging details to relay details effectively - recognized when my team was low and where my position should be when I was needed

✗- I did not thoroughly review a false fire alarm cctv footage in real time, resulting in missing the report of an evacuation taking place by our team. It was reported by the security team onsite - I did not create a ticket of a wellness check in a timely manner - I did not escalate a report in the a operations channel at first instinct

→- SOP Acknowledgement - establish a non negotiable checklist for any incident - Take accountability before blame

✓- coordinated well with security personnel - arrived 10 minutes early - had very personable conversations with co workers - Used skills to develop my weaknesses from recent critiques - took my time ensuring access clearance properly - assisted teammate locate individual in system for access

✗- missed ticket creation for lighting outage

→- practice creating temp fobs

✓- stayed awake and aware - took criticism of a error without harboring feelings

✗- arrived 7 minutes late - slow on alarm response

→- arrive early - breathe

✓- arrived early to help cover the team

✗- Poor walkie communication

→- take your time and assess all variables when making a decision

✓- Arrived 4 minutes early - attended work-related commitment - Stayed awake - managed time well

✗- Poor radio and intercom communication

→- Take your time - pay attention to detail - verify all outcomes before execution

✓- Stayed diligent on investigation turning up stones on final contractor to identify - reviewed 5 hours of CCTV footage - completed 2 tickets - escalated one incident

✗- arrived 15 minutes late - missed an escalation before going to one on one with management, team had to submit info for me

→- attention to detail - arrive early - DONT RUSH, Intake info and disperse properly