Accountability Timeline
Chronological log of directives, critiques & incidents
A employee who was having trouble with the new Credentials method, asked to be issued credentials in the outdated fashion. This caused a escalation due to failed Communication attempts with the reception team in APAC Region
The battle is with myself on why I feel people don’t like me. I’m the one who doesn’t communicate when I care and don’t care
A Shift reminded me that everyone makes mistakes, even the most tenured
I feel the advice given to me by my is not helpful and in some ways just an excuse for her to say she did her job in informing me. She would rather trade me for anyone else than work alongside me
Supervisor May answered when asked how I can assist you better said: I don't need assistance, I just need an operator
I was told that supervisors and management are complaining about my work ethic while on shift. The following criticisms that could "be thought of off the top of my head" were: Asking security-based questions over customer service-based questions, paying closer attention to detail, asking more direct questions, and understanding the processes of the SOC better
i was asked if i knew that i was the only operator not titling the individuals found in the investigation as male or female in the timeline
Tittles for zendesk tickets should follow: Building -Location - Descript of Problem
Work on investigation, a task that needs are attention does not at this moment