✓- proactive - using the team and emerging details to relay details effectively - recognized when my team was low and where my position should be when I was needed

✗- I did not thoroughly review a false fire alarm cctv footage in real time, resulting in missing the report of an evacuation taking place by our team. It was reported by the security team onsite - I did not create a ticket of a wellness check in a timely manner - I did not escalate a report in the a operations channel at first instinct

→- SOP Acknowledgement - establish a non negotiable checklist for any incident - Take accountability before blame

✓- coordinated well with security personnel - arrived 10 minutes early - had very personable conversations with co workers - Used skills to develop my weaknesses from recent critiques - took my time ensuring access clearance properly - assisted teammate locate individual in system for access

✗- missed ticket creation for lighting outage

→- practice creating temp fobs

✓- stayed awake and aware - took criticism of a error without harboring feelings

✗- arrived 7 minutes late - slow on alarm response

→- arrive early - breathe

✓- arrived early to help cover the team

✗- Poor walkie communication

→- take your time and assess all variables when making a decision

✓- Arrived 4 minutes early - attended work-related commitment - Stayed awake - managed time well

✗- Poor radio and intercom communication

→- Take your time - pay attention to detail - verify all outcomes before execution

✓- Stayed diligent on investigation turning up stones on final contractor to identify - reviewed 5 hours of CCTV footage - completed 2 tickets - escalated one incident

✗- arrived 15 minutes late - missed an escalation before going to one on one with management, team had to submit info for me

→- attention to detail - arrive early - DONT RUSH, Intake info and disperse properly

✓- Arrived ontime - stayed awake - showed great sense to attention to detail completing the incident metrics - showed up to do my best work - Used my words and resources to the best of my ability

✗- Did not complete any of the investigation - was not focused on the task at hand - lacked speed when posting police presence

→- Establish ideal cameras for LA exteriors - Manage device load work better - Breathe in the middle of alot going on

✓- Stayed awake - great communication with team members on shift - stayed aware of potential dangers at sites by asking best questions - arrived on time

✗- Did not eat before work - could not find a contractor due to limited knowledge of the entrance location or name

→- prioritize new strategy to identify investigation contractors

✓Completed the investigation timeline Took breaks on time Paid close attention to detail Helped complete the workflow master sheet Arrived ontime

✗Communication with my supervisor

→Double checked incident metrics intake

✓- situationally aware of time and active guards - asked while actioning - handled myself alone in a busy SOC for a hour with no extra support - Ate food while on shift - arrived 7 minutes early - got plenty of rest

✗- when actioned to do a task without verifying the completion, it caused me to duplicate an incident report already created - multitasking without due process

→- pay closer attention to detail - ask more questions - even asking more questions, verify if true before proceeding

✓- Situationally aware and ready - took on a brunt of the workload as team mates where tired - Lead with confidence - communicated effectively on all levels - gave cohesive passdowns to next shift

✗- Clearing alarms on security system in timely maner - Taking breaks ontime - arrived 20 minutes late due to poor planning and over extending myself

→- arrive early - Communicate with confidence - listen more - Decompress

✓- Stayed awake - great communication with the team - Evenly spread and delegated work - Access control protocols followed properly - challenged our AI bot on escalation classification

✗- missed two days of loggin debriefs - Did not apply pressure to an off-site loitering call

→- Review access control protocols - challenge our current technologies - Bring a great additude

✓- Arrived Early - Found a method to completing intensive investigation - Communication with my team - Asking good questions - keeping coms short and to the point - confirmed status of multiple areas before making decisions

✗- forgot to create a ticket - did not complete any terminations

→- Complete 5+ termination request - ask more questions before giving answers

✓- arrived on time - proactively cross posting and communicating with team - handled clients with great customer care

✗- proper formatting on escalation - had wrong or conflicting knowledge on HID processes

→Arrive earlier Ask more questions before giving a answer Provide more energy on shift for my team to feed off of

✓- I took recent feedback well emotionally - completed 2 and a half hours of extensive investigation - communicated with poise

✗- Waited for pictures before actioning a water leak

→Speaking directly Asking more questions before giving a response Research SITPREP Walkie communication Action without any assistance How you do one thing is how you do everything.

✓- Took important feedback and directly used it into my daily tasks - Took breaks ontime - Came in with good attitude - spent 7 hours on the investigation timeline

✗- arrived 6 minutes late - Got tired around the 0100 - 0200 mark

→- Ask more direct questions - Dont rush your processes - ask questions even when you know the answer

✓- Arrived 20 minutes early - stayed 4 hours after shift to cover for a colleague on PTO - Gained important knowledge and escalation speed working the morning shift - got to foster connections with leads and personnel I don't see often - lead with no fear, answering and taking on the hardest challenges during all shifts - got plenty of rest - managed time well - completed two hours of the investigation - established workflows as a SOC Wide initiative - asked questioned before I acted on task

✗- Processes for door entry were overlooked due to the lack of repetition - physically not at their best this shift

→- arrive even earlier - read for 20 minutes - Keep asking questions

✓- took breaks on time - completed 25 minutes on investigation - refined my automations - created 2 work order tickets - stayed until task were complete

✗- arrived 15 minutes late - Was not proactive in letting onsite team know of a access issue - did not look at all possible solutions to a problem - did not properly tag critical events team on a potential tornado threat email. I glossed over it during a busy period as completed - another team informed onsite security of a incoming employee with access issues, this my duty instead I did clerical work sending his issues to teams to fix his access issues

→- looking at all possible solutions - complete tasks during moments of being overwhelmed

✓- stayed on task - helped push more workflows with supervisor - great comradery - great communication - good chemistry after PTO - Arrived 45 minutes early - proactive on investigation - kept us up to date with the incident documentation

✗- did not escalate the majority of issues today - Did not find an important person for investigation - made no headway in total backlog of incident metric tracking

→- Revise investigation processes - Push for more innovation - Try harder to be better with time management

✓- arrived 10 minutes early - Finished the week strong - good communication with supervisors - Implemented my workflow; adoption was not as warm. Building team trust will allow for proper expansion - Managed on shift time well - did not participate

✗- did not complete multiple days of debriefs - Did not find more than one person for the investigation - did not return from breaks ontime

→Try harder

✓- Mission focused - Stayed until the end of my shift - arrived 30 minutes early - read for 20 minutes - did overtime at my other job - mission-focused - reviewed 2 hours of a detailed investigation - Successfully managed time - had a meeting with supervisor about implementation and asked for feedback

✗- Did not execute teaching and training as hands on as i could have - overthought communications

→- Listening - Asking questions before action - Smelling better

✓- Stayed on task - asked for tangible feedback from my supervisor - improved automation workflow - found 2 people in the investigation - went above and beyond with leadership - took on the harder task of the shift - conducted passdowns to the next team on shift - stayed awake - read a bit - received payday check

✗- Not building trust - Did not clear majority of alarms during my shift

→- stay diligent - stay until the end of my shift

✓- Arrived 10 minutes early - attempted investigation - refined automation protocols to make them more useful - stayed task-oriented - took lunch and breaks on time - followed good instructions from the supervisor that protected me from taking bad action - proactive in calling our sites for system malfunctions and intel reports of suspicious activity - questioned access protocol that lead to refined execution team wide

✗- reviewed 3 hours of footage and did not identify anyone for the team - stood on standby for an earthquake investigation - stood on standby for an attempted unauthorized access

→- Trust my decision making process - trust my ability to problem solve - communicate more with my teammates

✓- Arrived 8 minutes early - found 8 faces in the extensive investigation - stayed on task all shift - took breaks ontime - managed task well - handled feedback from supervisors who do not want me to shine brighter than them - stayed goal-oriented the entire shift, and not let myself get distracted - excellent team work - excellent multitasking

✗- did not log debrief yesterday - Did not log all ontic incidents from day prior - did not find the most names on shift for investigation. My processes are not refined for investigation intake

→- standing on what i believe - taking ownership and leadership seriously - articulating confidently in a room full of ones who may belittle you or not value initial input

✓- Arrived 15 minutes early - completed 1 on 1 with management, they want to roll out my project and provide the training to the team - Completed 30 minutes of CCTV Review on big investigation - Aligned incident metrics inputs to dashboard

✗- I give off a perception that I blow off my supervisors - my communication can be improved

→- provide the team with supercomunicators book - say how I feel more often without being afraid of the scotched earth

✓- Arrived 20 minutes early - battled skewed opinions from managers on work ethic and proved them wrong - Read literature for 25 minutes, no technology - Completed 2 Hours of an extensive investigation - Woke up - decided to be an example - kept a promise to continue to read on break - took breaks on time - challenged myself - Successfully used all automations in the workday - ate and packed a snack for my break

✗- forgot to log 2 wellness checks from a patrol unit in Sendero Ranch - Team communication and camaraderie for me were low. minimal interactions with the team - Given feedback and did not catch the complete weight due to getting into a victim's mindset

→- Being workable and not so contrarian - Speaking when it most opportune - stop being so judgmental - stop thinking everyone is and wants to talk to you

✓- Maintained good composure - arrived 35 minutes early - Attacked and found one person in the investigation through back tracking cctv - Went to breaks and returned on time - Great foresight in escalating a gasoline leak - Automated a process for logging after-hours alarms - automated incident tracking for all sights

✗- N/A

→- coming earlier - eat before work - Review access control protocol - speak more to my supervisors on duty for problem solving

✓- Arrived on time - completed an extensive review of CCTV for the ongoing investigation - had a crucial conversation with the team about a recent unauthorized access and how we can do better as a team, and prepared the supervisor for a conversation with management, possibly, though none has happened as of yet - Automated 3 different tasks and submitted to management for feedback - Easy shift with no escalations

✗- did not log two days of debriefs because I felt stretched thin - Had to redo my investigation halfway through because I was reviewing the wrong floor - Not eating before work - acting without permission from upper management

→- avoid all assumptions - Clearer communication

✓- Arrived 20 minutes early - arrived early on a scooter - great camaraderie with the team today across the entire shift - escalated multiple incidents within a 2-minute barrier - TOOK BREAKS EARLY - Completed 3 hours on investigation - figured out no code no AI automation for tickets for the day, bringing it up to my manager tomorrow - Learned im to .03% of ai coders on the biggest platform

✗- Attention to detail on a temp fob issue - Mistook a false alarm fire alarm for a real drill

→- try not to assume in my statements and in my processes - take your time intaking information - Lead with new ideas more often

✓- arrived on time with my secondary scooter - made good progress on a internal approved automation tool - stayed productive the entire shift - good communication with the team - Operated from a leadership perspective and action - picked battles and did not purposefully "swim upstream" from my team - declared vocal change of behaviors and mentality because i felt I let my team down too consistently. Planning to keep this going forward - Stayed on top of tasks that went under the radar - Took on a high-priority task and led with great questions and attention to detail on a situation involving misconduct with an Uber driver

✗- Speed overall was a step behind today on all task - When questioned on decision-making, from an operator lens, I did not speak with absolute confidence - Doing more than 3 hours of the investigation - did not take final break

→stop feeling overwhelmed and breathe if you dont know just ask, but dont trust 100% unless you have verified the logic against your experiences stand up for yourself and speak with undeniable, absolute confidence PAY CLOSER ATTENTION TO DETAIL

✓- Arrived ready to work - disproved assumptions and worked hard - Completed 5 hours on the investigation and even found great detail of an ongoing suspect in review. I archived that work, and my manager even questioned how he should ingest information with the suspect. This led to a pass-down update that aligned with my methods - Great communication - great mixture of work and fun - pushed forward on a low-code, no ai intake option for a repetitive task - had decent lunch - Extensive CCTV Review

✗- allowed my supervisor to lead instead of taking charge - Adding ontics on metrics sheet

→- Arrive early - lead with confidence - Breathe and communicate

✓- Arrived well rested - Stayed productive - in sync and good communication with supervisor - completed investigation - lead multiple access requests via intercom solo and with onsite security assistance

✗- The scooter died in transit was 11 minutes late - Lacked clarity on investigation and did not fight to understand

→- Arrive early - react in the moment - get out of your own way and head

✓- Arrived 49 minutes early - found multiple exit times for our investigation - Great time management

✗- Drained from overworking and not sleeping the night before - not connected to the day's incidents - urgency with escalations

→- leadership skills - get more sleep - make less excuses - communicate with team members more

✓- camaraderie was high across all shifts - I felt I led by action today - I completed 6 tasks in the big ongoing investigation - Arrived ontime to shift today - Managed expectation - had a meeting with my manager today on new changes - celebrated 1 year at the company today - Conducted a good CCTV Review - Provided detailed and necessary feedback to leadership

✗- Received feedback that I need to pay closer attention to detail - SLOW ALARM RESPONSE - Split focus on multiple task - did not lead new intake procedure for ontic entries

→I had a one on one with manager and she shared this feedback to me about my performance recently but in total over the last year can be seen as true: Feedback from meeting: ESCALATE EVERYTHING (NOT LITTERALLY, BUT A POWER SURGE AT NOV I DIDNT ESCALATE PROVED TO HAVE GREATER IMPACT, SEC TEAM GAVE FEEDBACK TO MY MANAGERS ASK THE BEST QUESTIONS, ASK MORE QUESTIONS, COVER YOUR TRACKS PAY ATTENTION TO DETAIL DO NOT WAIT JUST DO IT EXCITED TO HEAR THE EGARNESS TO GROW TEAM NEEDS TO TIGHTEN UP THE INCIDENT ESCALATIONS

✓- Teamwork and leadership to stay on task came from me - handled more than 5 benign situations and security concerns with brute force fixes - multitasked well and escalated multiple incidents - did well and stayed calm during a very busy shift

✗- Communication lacked the capacity to delegate - Management called out my shift on a task that I was tasked with and did not complete - arrived 1 minute late , 4 minutes until gear was on and ready for passdowns

→- Arrive early - Eat before work - Provide better communication

✓- Tasked with a unique investigation and cleared an entire day - Attention to detail in badge reports and CCTV tracking led to a successful day and teamwork across all parties on shift - took breaks and lunch on time - Stayed awake - Determined focus - escalated multiple incidents promptly - asked the best questions

✗- Only completed one task - unable to consolidate a bunch of new info in a short amount of time solo - Late by 8 minutes

→- Problem solving speed - Ask the best questions - don't be afraid to speak up when its time to lead

✓- Stayed awake - Completed all alarm notifications with great attention to detail - Partnered with onsite security to work out fire alarm activation issues that turned out to be bigger than expected - completed and submitted 6 maintenance tickets in one shift - escalated graffiti at the farthest portion of our offsite lot - took breaks on time - great camaraderie for the holiday shift

✗- did not help with the pending investigation

→- owning more opportunities to help my team

✓- Stayed awake - arrived early - Thoroughly investigated 5 hours of footage of a missing laptop on the 5th floor. No new leads, but did document some anomalies that could show later to be helpful - took breaks and lunch at a good pace - great attention to detail - stayed until the end of my shift - found solutions in uncertainty - worked through multiple troubles with

✗- Communication with the team on shift lacked efficiency

→- Communication - Leadership - integrity

✓- Stayed awake - effectively communicated to guards about a malfunctioning duress alarm at an international location and coordinated maintenance to be scheduled this morning - completed cctv reviews - created camaraderie and brainstormed new ways to inspire team work

✗- Arrived 8 minutes late to work - Could have found more ways to be proactive

→- arrive early - complete more task than my supervisor - document more of my daily processes

✓- Stayed awake - diligent - Effective communication - assisted the team in areas where they were struggling - Fast incident response times - great questions and follow-up questions asked - teamwork positive - took breaks on time - Self aware

✗- arrived 1 minute late

→- Get more sleep - arrive EARLY

✓- Great teamwork - good morale - Escalated benign situations - Communicated effectively in multiple languages across multiple sites - Proactive - asked the best questions - managed breaks well -

✗- Late by 5 Minutes

→- Arrive early - Leave the house early - eat before work

✓- Stayed awake - arrived on time - Asked the best questions - Great walkie communication - Proactively started rearranging my camera views and labeling them - Took lunch on time - Attention to detail with the remedial task

✗- Had a wrong understanding of the investigation, reviewed the wrong times than what was logged - The supervisor had to review my work

→- Slowing down my process to execute cleaner

✓- Completed 5 Hours of investigation - Cleared the majority of alarms during my shift. - owning more of the responsibility with my supervisor - incredible communication - diligent - attention to detail - self-aware - detailed escalations - problem solver

✗- Arrived 2 minutes late

→- Arrive on time - Incident response

✓- Helped escalate a slight power outage - was actively aware most of the shift - stayed awake - managed time well - attended an executive meeting and made a great impression in a different region - owned alarm clearance - Owned executive outreach - mentally sound and focused

✗- Showed up 4 minutes late - Teamwork with the entire team slightly lacked

→- Forge great relationships with my team members

✓- ACCEPTED OVERTIME LAST MINUTE TO ASSIST THE TEAM - quick responses - over the top customer service to high-ranking executives - attention to detail - stayed awake - worked 12 hours - Partnered with the Intel team for a multinational transit opportunity - great teamwork - productive even in the times no one was watching - following up with high valued clientel on processes

✗- Did the least amount of badging requests - arrived 8 minutes late

→- Stay predictive - ask the best questions

✓- Diligent execution - Took breaks on time - Timelly esclations - asked the best questions - stayed awake - Did extra work to support the overall team - completed all termination tickets - provided feedback on Ai systems

✗- arrived 15 minutes late - tried to

→- arrive early - stay diligent

✓- Stayed awake despite personal medical injury - Cleared alarms and managed access in a timely manner - Altered a building being put on test

✗- Did not complete the investigation - Did not take all breaks

→- Discipline in staying on task

✓- Arrived on time - arrived under stressing circumstances - stayed focus on task at hand - great communication between all levels and teams - took breaks on time - escalated all issues we had during shift

✗- took 25 minutes to escalate a earthquake com - slow CCTV Review - moments where i feel asleep on the floor - returned from breaks and lunches late

→- Find more work arounds when reviewing CCTV review like lowering GPU Usage and tabs - be better prepared mentally working back to back 12 hour shifts

✓- Managed my time well - made it through a 12-hour shift - Lead with leadership through the peak hours of my shift - escalated with purpose with little information - coordinated ground units to complete door secured test and answer fire alarms

✗- arrived 5 minutes late - Slow on escalations and posting - unorganized passdowns - Using passdowns and being aware of ongoing investigations

→- Arrive on time - get more sleep - remain situational aware - organize and prepare passdowns

✓- Stayed awake while on shift - Focused on the task when they were presented to me - completed 4 termination tickets

✗- arrived 10 minutes late - Took longer than necessary on an escalation

→- Arrive early - Stay situationally aware - stay disciplined

✓- STAYED AWAKE - ATE GOOD - SELF AWARE ENOUGH TO HAVE WORKED THIS 8-HOUR SHIFT AND AN ADDITIONAL 4 -6 HOURS LATER - focused - fast escalations - smooth shift, things happened in flow - asked the best questions - escalated while the manager was off duty, within the desired time frame

✗- Arriving 15 minutes late to work - Not taking breaks on time

→- Starting early - Arriving early - using better judgment - smile more

✓- Stayed awake - boned with team - escalated ongoing situations - completed 6 terminations - good communication

✗- Alarm escalation - arriving late by 8 minutes

→- Communication - Staying on task - logging

✓- STAYED AWAKE - PRODUCTIVE AND ASKED THE BEST QUESTIONS - STAYED DILIGENT TO GATHERING UPDATES FOR PROGRESSING SITUATIONS

✗- Completing tickets and request with true attention to detail

→- Slow down - take on less task, but complete them fully and thoroughly - increase escalation times

✓- Escalated key issues that were reoccurring - took lead in hard to understand situations - Adding more value to team dynamic

✗- didnt get enough sleep - failed to escalate a issue properly - Ordered more food instead of saving money

→- get more sleep - lead with confidence

✓- Escalated multiple situations - Speaking when spoken to - stayed awake

✗- Didn't complete the final part of a task: Logging after hours created a ticket - escalated a situation a little over the threshold

→- Teamwork - completing the entire task when given

✓- Paced myself - completed 3 hours of investigation - reviewed an in-depth review of the training exercise completed yesterday - stayed focused and honest with myself while on shift - self-aware - My supervisor had my back on items I missed, and good communication - completed 10 termination tickets

✗- Did not log a debrief yesterday due to processing heavy feedback - not enough sleep - didn't cross-post 3 items

→- get more sleep - take on a leadership task - identify gaps in workflow - Stay disciplined in the task that I start and see through to the end

✓- Arrived ontime - finished strong - Escalated effectively and fast - USED GOOD JUDMENT - MULTITASKING - FOCUSED

✗- Tired at most parts of shift

→- look over SOP's and site contact sheet

✓- Escalated Multiple incidents in a timely manner - Stayed awake - asked good follow-up questions - situationally aware of tasks that were happening in the background - showed great customer service - showed leadership during times of uncertainty

✗- Arrived 22 Minutes Late - Missed key attention to detail when posting fire drill coms

→- Don't eat too late - Use the bathroom more often - drink more water - pay closer attention to detail - take breaks more often

✓- Stayed awake - Monitored an active network outage - saw emerging information that pertained to that network outage. I took proactive presence and added the info to our thread - monitored false alarms for duress activations that were not planned - completed 4 good hours of the investigation - stayed very situationally aware - Spotted an unclear problem, and I consolidated a solution independently

✗- did not escalate a missing jacket in a timely manner - Escalation times could have been slightly faster. The average is 5 minutes, and everything I did was 8+ minutes per incident

→- Less thinking - Trust my instincts

✓- Stayed awake with little sleep - Light shift responsibilities - cleared all alarms and was on top of all internal documentation - had a one-on-one with the direct manager, and all seems to be going well - added a stronger case to a specialized person for investigations

✗- Forgot to submit a ticket reported to me about a water leak in the kitchen

→- Be more detail-oriented

✓- Stayed awake - Stayed diligent - had a meeting with leads about AI implementation and got to display my skillset - sent out investigation packet - stayed overtime - CAME PREPARED TO TALK ABOUT MY SKILLSETS - a team player

✗- Sent out the investigation packet straight to the client and not to leads first. This can be grounds for terminations - interjected opinions when not needed

→- Become more detail-oriented - Find solutions for reducing computing power - slow down and ask questions even when you feel no one is listening or cares

✓- Stayed awake - Completed 6 hours of investigation - proactive on coms - Kept composure during moments I did not think were emotionally fair - Positive mindset - manifesting more accurately in work, life, and personal/spiritual - greater appreciation for thinking smarter

✗- Slow response and typing led to an escalation going unpublished by me - Not having access to the calendar put more strain on employees to add things that my team would assume they would add. - did not pay attention to detail when sending emails to workplace clients, which led to confusion that needed to be addressed by me. led to management reaching out to my leaders about correcting my mistake

→- Paying closer attention to detail when completing tasks - avoid going through the motions - Make commitments I can own up to at all times

✓- Escalated situations missed by my team and took ownership. This showed great leadership qualities - Reviewed over 8 hours for an ongoing investigation - arrived on time - on top of Zendesk and termination tickets

✗- Did not escalate a fight that that occured across the street from Egyptian due to it not affecting business operations

→- Continue to make better decisions - Help with team morale - arrive early - think big

✓- Stayed awake all shift - completed 3-hour review of a current investigation - calm shift and used time wisely - completed termination tickets left open - worked on more wireframe designs for a system I'm not building

✗- arrived a few minutes late to the shift - radio checks that were low frequency

→- Arrive early - Use my creativity to my advantage

✓- Arrived 40 Minutes Early - Made a wireframe for potential update to New Ai HUB for work - Logged all tickets promptly as they were received - Completed a good amount of terminations -

✗- We are currently not doing Terminations in LA. That went over my Head and made multiple mistakes the last few days not having this passdown clear - was sleepy during top of shift and was not my most alert

→- Pay closer attention to the little details - Take opportunity as it appears and ask for apologies later - be daring

✓- Stayed awake - Came into an overworked environment with fresh energy - provided critical feedback to new systems emerging - handled escalations in a timely manner - closed out a new investigation

✗- Emotional connectivity with team - Added wrong names to ticket for dispatch causing me to have to redo the ticket

→- connect more with team genuinely

✓- Great judgment in handling today's incidents - Arrived on time - Increased visibility - Great partnership with the crew and team for the shift - Fast on escalations and updates for all incidents

✗- Not completing open Zendesk tickets - Monitoring the open ticket queue and checking which ones have been completed and not

→- Readjust my workflow to accomplish more Zendesk tickets during my shift to prevent overflow

✓- I escalated what was needed and used good decision-making - finished an escalation assignment - completed some side projects while staying on top of work in the field - Escalated and masterminded an active leak and coordinated multiple resources to fix the issue within a good timeframe

✗- arrived 15 minutes late to the shift - Put in a ticket for an overheated room 2 hours after it were reported

→- Faster escalation time

✓- Worked alone for 4 out of 8 Hours of my shift. Second time doing so in the company tenure - Arrived 30 minutes early due to short staff - Managed inbound requests that were of the highest priority

✗- Reacted slowly to escalations when reinforcements arrived - Took a Hour Lunch

→- Staying awake - Getting more sleep - Being more aware even when tired

✓- Stayed awake - was early to work - Escalated everything with great accuracy

✗- Studying Site contact sheet to know what building are 100% our guards vs not our guards (like shared spaces/we-work buildings)

→- Better breathing control - When things get frustrating, execute faster or take more breaks

✓- Fast, concise, and self-aware during multiple incidents at multiple busy moments of the day - Helped lead the team through unusual situations strongly and with confidence - Had a conversation with management about helping to implement AI into the workspace. I gave a good introduction and was told we will have a meeting soon to discuss more on his AI vision for the company, and my help in implementing it - very centered in decision-making skills - worked a full 12 Hour shift

✗- 8 Minutes late for work - Used wrong tags on tickets made - attached the wrong emails to group emails - not aware of using or issuing temp badges - opened the gate for the delivery driver when I should have called security to open the gate

→- Arrive Early - Breathe - Celebrate my wins

✓- Stayed on topic - Arrived with good energy and kept my team alert and awake - stayed awake - Escalated a fire alarm with efficiency and great teamwork - Followed up with onsite security for complex situations - Helped complete an important investigation of a suspicious individual - Today was my Friday shift, easy for me and hard/stressful on the employees who started before me - delegated work for investigation, spreading multiple cams over multiple floors to the three operators available - pointed out operational flaws to team

✗- Did not help SOC recover on pending tickets that were waiting all day - Not fast enough with updates to ongoing investigations, allowing other operators to step up and complete the task in front of me - didn't take the initiative to lead the missing 20 minutes of investigation

→- speaking up - doing the hard work when nobody asks or wants to - continue to be proactive - show up 20 minutes early 3 days in a row

✓- arrived on time - took lunch on time - posted passdowns and reviewed with the team - Situational awareness escalating multiple incidents at once - being proactive and seeing a situation unfold, and using teamwork to answer questions and execute tasks

✗- Asking the best questions - Staying organized for efficient passdowns - Letting work pile up during down or slow hours

→I will stop overthinking and looking for validation

✓- Stayed awake - continued CCTV Investigation review - denied a suspicious delivery with minimal SOP Protocol. Followed up with management to make sure we are all aligned on SOP - Completed multiple tickets - Creating this helped me be situationally ready for extreme situations

✗- Waited until the end of the shift to complete the after-hours report - Posted to sectech for a solution that was not necessary - Late by 16 minutes to start work

→- Show up early - Get sleep - Continue to lead with confidence

✓- Escalated all incidents for the day - Proactive and solution-based leadership - Arrived on time, coming from a work event - Took lunch on time - Stayed awake

✗- Didn't take the last break - posted an incident in the wrong channel - average response time 10 minutes. Standard is 5.

→Trust myself more! Provide a friendlier environment

✓- STAYED AWAKE - Started a new investigation - optimized computer to run Genetec smoother - arrived ontime - took breaks ontime

✗- Used wrong outreach method for name clearance. Check or ask supervisor for call list if one is not found.

→- Improving communication to management - Improve CCTV Review timeline

✓- Used context clues to foresee a network/communications incident - Took breaks on time - Arrived early - Relied on my resources to help me when I was unable to - Great chemistry with the team

✗- Failed to complete the challenge - Slow to alarm responses - Delayed camera pulling up caused me to be delayed in an incident response

→- Complete challenge - Speed up the computer to speed up CCTV Review

✓- Good judgment and problem solving skills showcased alone today - proactive on afterhours logging - Asked advanced and best questions to guards - Used knowledge collected a prior day of scouting for a in the moment problem solving solution

✗- Delayed escalation due to technical glitch with pictures on Dialpad - Poor camera management and speed with pulling up sites on command - Knowing the difference between HP, HPP, and SBS. what are their roles and when do we reach out to them

→Get better with pulling up cams with Genetec and Finding contact info for clearing employees

✓- Managed oncoming tasks well - took my breaks on time - optimized workflow - made good executive decisions, handling individuals

✗- N/A

→Stay proactive and hungry. light shift today with not a lot of workload tomorrow will not be as easy

✓- Stayed awake - Proactive alarm clearance - Took breaks on time and early - Did unique investigations and backtracked on alarms that seemed suspicious

✗- Did not participate in the investigation redo. Mostly out of ego, as I don't feel the intake or handling process is up to par, and I was shot down when interest was shown to make our process better - Connection with the team lead for this shift is non-existent. We both still showcase professional habits; however, it's only to the basics

→Not to feel too lax on an easy shift. Find more ways to be proactive.

✓- Handled a lot of new things at once - Posted passdowns even tho next team didn't want them, and the supervisor on the last shift didn't complete them - did a solid hour review of the ongoing investigation - Proactively solved situations that had little to no context - A good leader

✗- Overwhelmed in multiple places and escalation times for non-priorities when down significantly - Didn't triage the last fire alarm before leaving shift and passed it down to the next team - Creating a ticket vs escalations. When and where is the best time to do this

→- Faster response times with less information - More structured Outlines - Improve AI processes - get more sleep before the shift

✓- Proactive escalations - escalations completed alone thoroughly - Great teamwork - Identified a indvidual attemtpting unautotized access

✗- Last post of the day went to another operator to action - A bit slow on posting new updates to the thread

→- Taking lunch on time - Using all resources to find a solution to the problem

✓- TRIAGING INCIDENTS - Expanded my knowledge and asked the best questions - Escalated multiple incidents concisely and accurately - Working well with my operators

✗- The last escalation of the day before shift change - Adding the right tags to the escalation post

→- Faster escalations - Do more for investigations (more hours spent)

✓- Led the entire shift - Completed passdowns for next shift, including info from prior shift - Deep dived and found an important link for an escalation Coached a new operator ithe n processes othe f night shift - Sat in the leader's chair - Proactive on passdowns - was very particular and concise with writing tasks and verball communication - tracked important events that became relevant later in the shift/event - delegated well - sent out passdown on time - clocked in early - Overachieved when my team needed me due to being tired

✗- Showing up 5 minutes late back from lunch - took a back seat to escalations and information towards the end of the shift when the supervisor arrived

→Prep passes down faster. Clear alarms faster, and support my team to the best of my ability

✓- Worked very well with morning and afternoon supervisors (overnight supervisor on PTO) - Very timely on all escalations today. - Asked the best questions on threads and CCTV Review - Used critical thinking skills to solve recurring problems

✗- Hesitant on where something (escalation) may go

→- Communication - Continued speed in escalations - Problem-solving issues before they arrive

✓- Visible on all channels for response escalation - Expressed my dislike for new processes and offered solutions for them that were accepted by my team. - Stayed to myself today, focused and refined personal processes on duty - got enough sleep

✗- Escalation Speed - Miss pronunciation - Important tags on escalation - CCTV Review for escalation I handled, passed off to the supervisor due to unorganization in the moment of the incident - Arrived on lot at 2203

→- I am the cause of a lot of grammatical errors on incident sheets, per intimate passdown information shared with me from supervisors. I will be more proactive in making sure my grammar and communication skills are streamlined. - Ask my supervisors for more assistance to do the task

✓- Stayed on to cover teammates when needed - Maluable in my communications with team - Concise incident reponse

✗- Showed up 4 Minutes late - Faster on HID Completions - Waited to escalate a potential network issue - closing out threads properly - Adding to afterhours for tickets and alarms

→Adding to after-hours for tickets and alarms.

✓- Led the team with no manager on duty - Stayed awake as long as I could during 12 Hour Period - sent out accurate passdown with no manager on duty - Double checked open tickets and threads - allowed my team make who was more tired than me to lean on me for support - Had great convo with team mates I dont usually see

✗- Didn't take the last break - didn't respond fast enough to the APAC Earthquake, took 20 minutes to gather all CCTV and info before posting - a few radio coms

→- GET MORE SLEEP - Improve the gamified feature of this app.

✓- Stayed awake - On top of alarms inbound - No escalations today - Prepared for 12 Hour Shift tonight - Helped at second Job - Proactive Leader - showed up with low energy and preformed

✗- Apparently, wrong info was collected on my escalation of the medical incident. Information is conflicting. I have video and Pictures saved of the situation

→More rest less second-guessing

✓- Cross-posted medical incident at VC - M4 - logged testing at Paris Theater - Alone in ESOC for over 1 hour, clearing alarms and staying on top of the project - Logged accurate Notes

✗- Incident logging was not concise and could have used better vocabulary - Arrived 22 Minutes Late for the shift

→- Be on time - More concise incident overview - Friendlier to team members

✓- Showed Up On Time - Proactive in clearing updates and communicating with the team

✗Knowing when to step in on workplace coms. potentially missed a elevator entrapment

→Communication Skills and Incident Response Timing

✓- Stayed awake - Keep on top of imbound alarms - Did a special mission for NOV: IDENTIFED THE OWNER OF A SUITCASE WITH IMPORTANT INFO INSIDE FOR PRODUCTION. Coordinated with Onsite to watch over site - teamwork - termination tickets and asking clarifying questions

✗- Triaging Elevator entrapment - Tech issue between slack and genetec - asking the best question (getting reader number for access request relay to another department)

→- response time - breathing - judgment speed and SOP Memorization

✓Good proactive judgement, On time, Great communication with team and breaks, Didnt fall asleep in SOC

✗- Not closing out zendesk - Making multiple tickets for same project - assigning HID Numbers wrongly and inaccurately - slow CCTV Reviews

→- Slow down on HID Completion - Take more incentive to do more term tickets - take more initiative to do more email responses -