Sunday, April 26 2026Night
ESOC
What I did well
- TRIAGING INCIDENTS - Expanded my knowledge and asked the best questions - Escalated multiple incidents concisely and accurately - Working well with my operators
What I missed
- The last escalation of the day before shift change - Adding the right tags to the escalation post
What I'll improve
- Faster escalations - Do more for investigations (more hours spent)
communicationawarenessdisciplineincident responsejudgmentteamwork
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