- Arrived 20 minutes early - stayed 4 hours after shift to cover for a colleague on PTO - Gained important knowledge and escalation speed working the morning shift - got to foster connections with leads and personnel I don't see often - lead with no fear, answering and taking on the hardest challenges during all shifts - got plenty of rest - managed time well - completed two hours of the investigation - established workflows as a SOC Wide initiative - asked questioned before I acted on task

- Processes for door entry were overlooked due to the lack of repetition - physically not at their best this shift

- arrive even earlier - read for 20 minutes - Keep asking questions