Monday, April 27 2026Night
ESOC - Cue
What I did well
- Proactive escalations - escalations completed alone thoroughly - Great teamwork - Identified a indvidual attemtpting unautotized access
What I missed
- Last post of the day went to another operator to action - A bit slow on posting new updates to the thread
What I'll improve
- Taking lunch on time - Using all resources to find a solution to the problem
communicationawarenessdisciplineincident responsejudgmentteamwork
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