- Visible on all channels for response escalation - Expressed my dislike for new processes and offered solutions for them that were accepted by my team. - Stayed to myself today, focused and refined personal processes on duty - got enough sleep

- Escalation Speed - Miss pronunciation - Important tags on escalation - CCTV Review for escalation I handled, passed off to the supervisor due to unorganization in the moment of the incident - Arrived on lot at 2203

- I am the cause of a lot of grammatical errors on incident sheets, per intimate passdown information shared with me from supervisors. I will be more proactive in making sure my grammar and communication skills are streamlined. - Ask my supervisors for more assistance to do the task