- a lot - 5 Escalations - reviewed 3 hours of investigation footage - learned unique skills with Gentec (camera and template arrangement) - created most wanted folder for FTE’s on investigation list

- proactive - using the team and emerging details to relay details effectively - recognized when my team was low and where my position should be when I was needed

- I did not thoroughly review a false fire alarm cctv footage in real time, resulting in missing the report of an evacuation taking place by our team. It was reported by the security team onsite - I did not create a ticket of a wellness check in a timely manner - I did not escalate a report in the a operations channel at first instinct

- SOP Acknowledgement - establish a non negotiable checklist for any incident - Take accountability before blame