- Arrived 20 minutes early - arrived early on a scooter - great camaraderie with the team today across the entire shift - escalated multiple incidents within a 2-minute barrier - TOOK BREAKS EARLY - Completed 3 hours on investigation - figured out no code no AI automation for tickets for the day, bringing it up to my manager tomorrow - Learned im to .03% of ai coders on the biggest platform

- Attention to detail on a temp fob issue - Mistook a false alarm fire alarm for a real drill

- try not to assume in my statements and in my processes - take your time intaking information - Lead with new ideas more often