- Completed 4 Hours of the investigation - completed 3 maintenance Tickets - escalated 2 incidents - updated all Incident Metrics between all three fields

- Arrived Early - Found a method to completing intensive investigation - Communication with my team - Asking good questions - keeping coms short and to the point - confirmed status of multiple areas before making decisions

- forgot to create a ticket - did not complete any terminations

- Complete 5+ termination request - ask more questions before giving answers