Monday, April 20 2026Night
ESOC
What I did well
- Stayed on to cover teammates when needed - Maluable in my communications with team - Concise incident reponse
What I missed
- Showed up 4 Minutes late - Faster on HID Completions - Waited to escalate a potential network issue - closing out threads properly - Adding to afterhours for tickets and alarms
What I'll improve
Adding to after-hours for tickets and alarms.
awarenessleadershipdisciplineincident responsejudgmentteamwork
Make sure to loop in Alice and Dustin at the bare minimum on all DMs you send to employees or contingent workers. I usually loop in the supervisor on shift as well.
Adding on: