ESOC
- Led the entire shift - Completed passdowns for next shift, including info from prior shift - Deep dived and found an important link for an escalation Coached a new operator ithe n processes othe f night shift - Sat in the leader's chair - Proactive on passdowns - was very particular and concise with writing tasks and verball communication - tracked important events that became relevant later in the shift/event - delegated well - sent out passdown on time - clocked in early - Overachieved when my team needed me due to being tired
- Showing up 5 minutes late back from lunch - took a back seat to escalations and information towards the end of the shift when the supervisor arrived
Prep passes down faster. Clear alarms faster, and support my team to the best of my ability