- Handled a lot of new things at once - Posted passdowns even tho next team didn't want them, and the supervisor on the last shift didn't complete them - did a solid hour review of the ongoing investigation - Proactively solved situations that had little to no context - A good leader

- Overwhelmed in multiple places and escalation times for non-priorities when down significantly - Didn't triage the last fire alarm before leaving shift and passed it down to the next team - Creating a ticket vs escalations. When and where is the best time to do this

- Faster response times with less information - More structured Outlines - Improve AI processes - get more sleep before the shift