- completed 6 term tickets - refined intake process for workflow - Escalated 2 Events - created 4 tickets

- Situationally aware and ready - took on a brunt of the workload as team mates where tired - Lead with confidence - communicated effectively on all levels - gave cohesive passdowns to next shift

- Clearing alarms on security system in timely maner - Taking breaks ontime - arrived 20 minutes late due to poor planning and over extending myself

- arrive early - Communicate with confidence - listen more - Decompress