- Completed 6 and a half hours of the investigation - logged 3 incident metrics - escalated TWO incidents - completed 3 maintenance tickets

- situationally aware of time and active guards - asked while actioning - handled myself alone in a busy SOC for a hour with no extra support - Ate food while on shift - arrived 7 minutes early - got plenty of rest

- when actioned to do a task without verifying the completion, it caused me to duplicate an incident report already created - multitasking without due process

- pay closer attention to detail - ask more questions - even asking more questions, verify if true before proceeding