- Stayed on topic - Arrived with good energy and kept my team alert and awake - stayed awake - Escalated a fire alarm with efficiency and great teamwork - Followed up with onsite security for complex situations - Helped complete an important investigation of a suspicious individual - Today was my Friday shift, easy for me and hard/stressful on the employees who started before me - delegated work for investigation, spreading multiple cams over multiple floors to the three operators available - pointed out operational flaws to team

- Did not help SOC recover on pending tickets that were waiting all day - Not fast enough with updates to ongoing investigations, allowing other operators to step up and complete the task in front of me - didn't take the initiative to lead the missing 20 minutes of investigation

- speaking up - doing the hard work when nobody asks or wants to - continue to be proactive - show up 20 minutes early 3 days in a row